Service & Support
Cinema is an art. It's also a business. Profits. Budgets. Deadlines. Professionals want to know they're dealing with professionals – and with Canon, you can count on a proven creative partner. Our service is world-class. Our support programs are customized to your needs. And our educational commitment spans the range of live and online resources.
Canon's customer service philosophy is simple: Providing industry leading customer service is just as important as producing high quality, easy to use products. In a time when most companies are outsourcing services and slashing customer service budgets, Canon is investing substantial resources to make service and support more local and personal, with industry leading speed, quality and excellence.
Canon In Hollywood*
Canon Hollywood Professional Technology & Support Center6060 Sunset Boulevard
Los Angeles, CA 90028
- Telephone:
- (855) CINE-EOS
- Locate:
- View on Map
*By appointment only
Cinema EOS Support
Visit Canon's online support site for professional products to obtain more comprehensive technical information about the Cinema EOS System.
- Support:
- pro.usa.canon.com/support
- Product Registration:
- usa.canon.com/cusa/registration/professional
- Telephone:
- (855) CINE-EOS
- Email:
- cinemaeos@cits.canon.com
Canon Hollywood Professional
Technology & Support Center
The Canon Hollywood Professional Technology & Support Center was established to bring Canon's world-class service directly to the motion picture and television industries. Located in the heart of Hollywood at historic Sunset Gower Studios, our new Service Center includes two state-of-the-art camera body and lens adjustment rooms and Canon's most advanced adjustment and calibration equipment. The facility is staffed with expert technicians, fully prepared to take care of your full Cinema EOS product line – adjust cameras and lenses, repair both cinema and still photography equipment, and meet the needs of working professionals on tight deadlines. With industry-leading turnaround times and local service parts inventories, we'll get you back in action fast.
Additional information can be found at: pro.usa.canon.com/support.
Nationwide Service Network
Not in Hollywood? You can count on Canon's nationwide network of service centers for factory-quality repairs and available 24x7 Call Center support. Canon's customer service and support network includes Factory Service Center depots in Irvine (CA), Ridgefield Park (NJ) as well as broadcast/studio lens service centers located strategically throughout the United States.
Canon service centers' reputation for excellence is based on industry-leading repair turnaround times, high-quality repair services, personalized service and 100% US-based call center support operations, all based on Canon factory standards and processes and designed to provide complete customer satisfaction.
Canon Professional Production System (PPS) Support Pack for Cinema Professionals
The PPS Support Pack provides high priority, personalized support benefits to cinema professionals with mission critical service requirements. This unique package of service and support benefits helps ensure priority response and minimal down time in the event a problem occurs with the covered product, even if the problem is not covered by the manufacturer’s limited warranty. Benefits of this optional program include:
- Expedited Repair Processing Time
- Service Parts Discount
- Equipment Cleaning and Adjustment Services
- Equipment Loaners During Repair
- On-site Support in the Hollywood & NYC Markets
- 24x7 Technical Support
For more information, or to purchase a PPS Support Pack, please contact your Cinema EOS Authorized Dealer or Canon USA.
Education
Canon Digital Learning Center
The Canon Digital Learning Center features live streaming content, video tutorials, in-depth articles, and interviews, plus still-image and video galleries to stimulate your imagination. The entire site is mobile-friendly – so Canon's encyclopedic online resources are always at your fingertips.
Want to learn more about the Cinema EOS system? Explore our comprehensive list of Cinema EOS Frequently Asked Questions, read the definitive Introduction to the EOS C300 for Cinematographers, and learn more about the potential of Canon Log Gamma and best practices for On Set Data Management with CF Cards and the XF Codec in our technical articles.
Cinema EOS Frequently Asked Questions
Introduction to the EOS C300 for Cinematographers
Canon Live Learning
For an inspirational and immersive educational experience, Canon Live Learning delivers learning opportunities for professionals and enthusiasts through workshops and high-quality seminars led by industry experts and Canon's renowned Explorers of Light. Classes are taught around the country throughout the year; fees vary.
Professional Training
To ensure the smooth entry of our powerful new Cinema EOS system into the cine workplace, Canon's education team has prepared a hard-hitting new training regimen for moving image professionals. With instruction designed for members of the trade – from our superb network of Cinema EOS dealers to industry, trade and corporate groups – let us get you and your team up to speed on the exciting potential of our latest products and workflow.
Training options will be available at our new Canon Hollywood Professional Technology & Support Center, or onsite at your facility. Contact your Canon Professional Market Rep or Sales Executive for more information.
